What is TeleConsultation?
TeleConsultation provides an alternative method for you to access our services. The consultation is in the same way as attending a physical appointment. Through Skype, Zoom or a suitable online platform, you will be able to interact with the psychologist in much the same way as when you attend a consulting room. Instead of arriving for an appointment, you simply call the psychologist online.
Who is this useful for?
TeleConsultation is convenient for people that have difficulty travelling to appointments either through distance, mobility problems, childcare commitments or a busy work schedule. It is also considerably more affordable than attending a consulting room. TeleConsultation is appropriate for many common concerns, including personal and work related concerns, relationship problems, life changes and personal development.
What kind of presentations would not be appropriate for TeleConsultation service?
TeleConsultation therapy is not appropriate where a person’s life may be in danger through suicide, or where there are concerns about the well being of a child under the age of 18. Severe and enduring presentations that require a multidisciplinary team approach such as psychosis or anorexia are not appropriate for TeleConsultation therapy. Bipolar disorder is only manageable via TeleConsultation if the person is also engaged with a psychiatrist and compliant with medication.
What will you need for TeleConsultation session?
You will need Internet broadband and a computer with camera and audio. Smart phones and tablets can also be used. The quality of the call will depend on the device and the speed of your Internet connection. For instance, Skype is a free software application, which you can download on your PC, tablet and smartphone. You will also need to have a private space where you will not be disturbed during your session. Access to a scanner is useful for completing and returning questionnaires and between session tasks, but this is not essential. We recommend that you treat the appointment as if you were actually in our office.
How do I pay for TeleConsultation session?
Fees are payable prior to session begins. They can be paid through direct internet bank transfer or PayPal. You do not need a PayPal account.
What if something goes wrong with the appointment?
If you have already transferred the funds you will be refunded the fees (less any transfer charges) if you cancel on time. If you are late, your session will still need to end on time so that the psychologist is not late for other clients. If there is a technical difficulty either at your end or with us, either through a poor connection or absence of Internet service, you will be refunded or given the option to reschedule to another time.
Before TeleConsultation session
We will discuss and go through with you any questions you have regarding the service via TeleConsultation before your first session begins.
How to use Zoom technology?
For general questions about the Consultation, please refer to FAQ.